Player Terms of Use
Effective date: 29 September 2026
This agreement applies whenever you visit goldenrooau.com, register an account, use the Cashier, claim a promotion or participate in a game.
GoldenRoo is operated by Tusitier Ltd, registered in the Marshall Islands under company number 137952 and licensed in Anjouan under licence ALSI 202505043-FI2.
Using the website means that you accept this agreement, the Privacy Policy, applicable bonus rules and any game-specific conditions. If you disagree with them, do not create an account or use the platform.
Your Right to Play
GoldenRoo is available only to people aged 18 or older. If your jurisdiction requires a higher gambling age, that higher age applies.
You confirm that you are acting for yourself, have the legal capacity to enter this agreement and are permitted to gamble in your current location. It is your responsibility to understand the laws that apply to you.
Access is not permitted from Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the United States and its territories, FATF-blacklisted countries or any other jurisdiction restricted by the licensing authority.
You may not use a VPN, proxy, false location information or another method intended to bypass a geographical restriction.
Managing Your Account
Only one account is permitted per player. GoldenRoo may consider accounts connected through the same person, household, payment method, device or representative to be duplicate accounts.
Registration details must be complete and accurate. You must keep your email address and other contact information up to date so that account notices can reach you.
Your password and registered email account must remain confidential. Activity completed with the correct login details may be treated as activity authorised by you. Report suspected unauthorised access as soon as you become aware of it.
An account, balance, bonus, wager or withdrawal right cannot be sold, assigned, pledged or transferred to another person. Direct transfers between GoldenRoo player accounts are not supported.
GoldenRoo may decline a registration, restrict an account or request further information without being required to disclose its internal security or risk criteria.
Identity and Payment Checks
Account verification may be required before gameplay, after a deposit, before a withdrawal or at any other stage of the customer relationship.
GoldenRoo may request a passport, identity card or driving licence together with proof of address. Depending on the circumstances, you may also be asked for a selfie, payment-ownership evidence, source-of-funds information or a verification call.
The name registered on the GoldenRoo account must correspond with the owner of the card, account or wallet used for payments. Documents must be genuine, current and clearly readable.
Account functions may remain restricted until the required checks have been completed. False information, altered documents or an attempt to use another person’s identity can result in closure of the account and cancellation of affected transactions.
Money in Your Account
The Cashier shows the payment methods, currencies and transaction limits currently available to you. These can differ according to location, account currency, provider availability and verification status.
Deposits must come from a payment method controlled by the account holder. GoldenRoo uses external providers to handle card and electronic payments. A card deposit is credited only after the issuing institution authorises it.
Where payment and account currencies differ, conversion may be completed using the applicable daily exchange rate or the rate of the bank or payment processor. Any provider or conversion costs may reduce the amount credited.
GoldenRoo generally absorbs its own deposit-processing costs. Charges imposed by banks, card issuers, exchanges, wallets and blockchain networks remain the player’s responsibility.
A GoldenRoo balance is intended for gaming transactions. It is not a bank deposit, does not generate interest and is not protected by a banking compensation or deposit-insurance scheme.
Withdrawal Conditions
| Condition | Rule |
|---|---|
| General minimum withdrawal | €10 or the equivalent |
| Account closure | The complete legitimate balance may be requested |
| Normal monthly limit | €10,000 or the equivalent |
| Limit when the balance is at least ten times total deposits | €5,000 or the equivalent |
| Withdrawal after completing 1× deposit turnover | No GoldenRoo commission |
| Withdrawal before completing 1× deposit turnover | 8%, with a minimum charge of €4 |
| Chargeback or payment reversal | Administrative fee of €50 or the equivalent may apply |
To complete one-times turnover, the total amount wagered must be at least equal to the deposited amount. Placing one small wager does not satisfy this condition.
The Cashier may display separate minimum and maximum values for a particular card, currency or blockchain. Transaction-specific limits do not remove the monthly limits shown above.
Withdrawals are ordinarily returned through the original deposit route. Another method may be approved when returning funds through the original method is not possible, but extra checks may be required.
GoldenRoo does not control the time taken by a bank, card provider or blockchain after a payment has been released. A transaction marked as processed may therefore still be awaiting final settlement by the receiving provider.
You must not cancel an authorised deposit, deny a valid payment or initiate an unjustified chargeback. GoldenRoo may recover reversed funds, remove winnings produced with those funds and charge the related administrative costs.
Games, Promotions and Account Balances
A wager becomes binding once it has been accepted by the platform. You are responsible for reviewing the game, stake and other transaction details before confirmation.
Game limits can vary by title and account. GoldenRoo may decline or restrict a wager where required for security, game integrity or risk management.
Promotional funds are governed by the conditions shown for the relevant offer. These conditions may include a qualifying deposit, wagering target, expiry date, game contribution, maximum bet and cashout restriction.
Bonuses can be withdrawn or cancelled when they are claimed through duplicate accounts, coordinated activity, false details, payment reversal, technical manipulation or another form of promotion abuse.
Funds or winnings credited because of a software, settlement or payment error do not become the player’s property. GoldenRoo may correct the balance and cancel transactions affected by the error.
If a game or event result cannot be reliably established, the affected transaction may be voided and the stake returned. Published results become final after 72 hours unless correction is necessary because of a confirmed technical, human or data-provider mistake.
Conduct That Is Not Allowed
The platform must not be used for unlawful payments, fraud, collusion, money laundering, bonus manipulation or activity intended to obtain an unfair advantage.
Automated gameplay tools, bots, scripts, scrapers, cheats and software designed to interfere with the website are prohibited.
You must not attempt to access another person’s account, collect other players’ information, distribute malicious software, send spam or interfere with the availability of the service.
GoldenRoo may examine account activity and payment history where misconduct is suspected. Transactions connected with suspected fraud or financial crime may be withheld while they are investigated and may be reported to the relevant authorities.
Employees, contractors, commercial partners and their immediate family members may not participate in real-money play without prior authorisation from GoldenRoo management.
Restriction or Closure of an Account
GoldenRoo may temporarily restrict an account while completing verification, investigating a transaction or protecting the platform and its users.
An account may be closed where a player violates these Terms, uses false information, operates duplicate accounts, accesses the platform from a prohibited location or engages in unlawful or abusive conduct.
Depending on the circumstances, GoldenRoo may cancel bonuses, void affected wagers and retain funds connected with a breach where permitted by the applicable rules. Legitimate funds will be returned after the necessary checks unless there is a lawful reason to withhold them.
You may request account closure by contacting Customer Support from your registered email address. Pending wagers and payment reviews must be resolved before the account can be fully settled.
Safer Gambling
GoldenRoo should be used for entertainment rather than as a source of income. Every wager carries the possibility of losing the amount staked.
Only gamble with money you can afford to lose. Keep track of deposits, playing time and account activity, and stop if gambling begins to create financial or personal harm.
You may contact Customer Support to request account restrictions or self-exclusion. Requests must be sent from the email address associated with the account. Attempting to register another account while self-excluded is a violation of this agreement.
If there is reason to believe that a player is underage, the account will be locked while the matter is investigated. Underage winnings may be cancelled and recovered. Non-winning deposits may be returned after applicable transaction costs or handled as required by law.
Website Availability and Liability
GoldenRoo aims to maintain a reliable service but cannot promise uninterrupted access. Maintenance, telecommunications failures, provider outages, security incidents and events outside the operator’s reasonable control may affect availability.
You are responsible for maintaining a suitable device, internet connection and account security. GoldenRoo is not liable for loss caused by an incorrect wallet address, unsupported blockchain network, compromised password or other action within the player’s control.
To the extent permitted by law, GoldenRoo is not responsible for indirect, incidental or consequential loss arising from use or temporary unavailability of the platform.
If GoldenRoo is found liable for a claim, its total liability will not exceed the lower of €500 or the value of the specific wager or transaction that directly caused the claim.
Ownership and Permitted Use
GoldenRoo’s branding, website design, written content, graphics, software and gaming systems are protected intellectual property.
You receive a limited and revocable right to access the platform for private, non-commercial entertainment. This permission ends when your account is closed or this agreement is terminated.
Content may not be copied, sold, republished, scraped, altered or distributed without written authorisation. GoldenRoo branding cannot be used in a way that suggests an unauthorised partnership or endorsement.
Complaints and Final Provisions
Questions and complaints must be submitted to Customer Support in writing from the registered account email. Include the relevant transaction, wager and account details needed to investigate the matter.
A complaint concerning a settled wager must be submitted within three days of the decision. Customer Support will review the case and may refer unresolved matters to management or arbitration.
GoldenRoo may revise this agreement when required by changes to the service, payment systems, licensing rules or applicable law. A new version takes effect when it is published. If you do not accept an update, you must stop using the platform and request settlement of your legitimate balance.
This agreement is governed by the laws applicable in the Autonomous Island of Anjouan, Union of Comoros. If another language version differs from the English version, the English version prevails.