Contact Us
The GoldenRoo team can assist with account access, verification, payments, responsible gaming and general questions.
General Support
For questions about your profile, login details, games or promotions, email:
Payment Assistance
If a deposit or withdrawal is pending, declined or missing, contact:
Include the payment method, amount, currency, transaction date and current status. For cryptocurrency transactions, also provide the asset, network and transaction ID.
Responsible Gaming
To request self-exclusion or discuss account restrictions, write from your registered email address to:
Self-exclusion requests should clearly state that you want your GoldenRoo account to be disabled.
Business Enquiries
For commercial and partnership requests, contact:
Telephone enquiries can be made on +61 3 5550 0196.
Never include your password, CVV, complete card number, wallet recovery phrase or cryptocurrency private key in a message. GoldenRoo support does not need this information to review your request.